Privacy Policy

"Over The Pond" is a trading name of Brendan Graham, a sole trader based in the United Kingdom. We are the data controller for personal information processed through this website and our services.

• Contact details you give us — name, email, phone, business name.
• Project information you share with us — copy, brand assets, photos, access credentials you choose to provide.
• Billing information — handled by our payment processor (we do not store full card details).
• Website analytics — pages visited, device/browser, approximate location, referrer.
• Email engagement — if you subscribe, whether you open or click our emails.

• To deliver and support the website services you engage us for.
• To respond to enquiries and schedule calls.
• To invoice and take payment.
• To send marketing emails where you've opted in (you can unsubscribe at any time).
• To understand and improve how our website is used.
• To meet legal, accounting, and tax obligations.

• Contract — to perform services you've engaged us for.
• Legitimate interests — to run, secure, and improve our business.
• Consent — for non-essential cookies and marketing emails.
• Legal obligation — for tax, accounting, and regulatory record-keeping.

We share personal information only with service providers who help us run our business, including:

• Hosting and database — our application platform.
• Payments — our payment processor (we do not store full card details).
• Email and marketing — our transactional and marketing email provider.
• Analytics — our website analytics provider.

We do not sell or rent your personal information.

Our service providers may process personal information outside the UK (for example in the EEA or the United States). Where required, we rely on appropriate safeguards such as the UK International Data Transfer Agreement / Addendum and the EU Standard Contractual Clauses.

We keep personal information only as long as we need it for the purposes set out above. UK financial and tax records are retained for at least 6 years as required by HMRC. Marketing data is kept until you unsubscribe.

Under UK and EU data protection law you have the right to:

• Access the personal information we hold about you.
• Ask us to correct inaccurate information.
• Ask us to delete information ("right to be forgotten") in certain cases.
• Object to or restrict certain processing.
• Receive a portable copy of information you provided.
• Withdraw consent where processing is based on consent.
• Complain to the UK Information Commissioner's Office at ico.org.uk.

To exercise any of these rights, email legal@overthepond.co.

Our services are aimed at businesses and are not directed to anyone under 16. We do not knowingly collect personal information from children.

We use reasonable technical and organisational measures to protect personal information, including encrypted connections (HTTPS), access controls, and vetted service providers. No method of transmission or storage is 100% secure.

We use a small number of cookies and similar technologies to make the site work and to understand how it's used. You can change your choice at any time using the "Cookie Preferences" link in the footer.

We may update this policy from time to time. Material changes will be highlighted on this page with a new "last updated" date.

For any privacy question or request, email legal@overthepond.co.